Last updated: 1 January 2026

These Terms & Conditions ("Terms") govern your access to and use of the website and services provided by Kalakari Crafts ("we", "our", or "us"). By accessing our website, making an enquiry, or engaging our services, you agree to be bound by these Terms, together with our Privacy Policy and our Cancellation/Refund Policy, which are incorporated by reference. If you do not agree, please do not use our website or services.

1. Definitions

"Website" means our website and any related pages and subdomains. "Services" means the products and services we provide. "You" and "your" mean the person accessing the Website or using the Services. "Content" means all material on the Website, including text, images, graphics, logos and design.

2. Acceptance and Eligibility

By using the Website or Services you confirm that you are at least the age of majority in your jurisdiction, or that you are using the Website under the supervision of a parent or guardian, and that you have the legal capacity to enter into a binding agreement. If you are using the Website on behalf of a business, you confirm you are authorised to bind that business to these Terms.

3. Your Account

Where the Website allows you to create an account, you are responsible for keeping your login details confidential and for all activity that takes place under your account. You agree to provide accurate, current and complete information and to keep it up to date. Please notify us immediately of any unauthorised use of your account.

4. Our Services

We provide the Services described on our Website. Descriptions, availability, durations and prices are provided in good faith and may change. We may modify, suspend or discontinue any part of the Services at any time, and we will make reasonable efforts to inform affected customers. Where the Services depend on information you provide, you are responsible for ensuring it is accurate and complete.

5. Enquiries, Bookings and Orders

You may contact us, request a quote, book, or order through our Website, by phone, or by email. All bookings and orders are subject to availability and to our acceptance. A binding contract is formed only when we confirm your booking or order. We reserve the right to decline or cancel a booking or order in certain circumstances, for example if it was made in error, if there is a pricing mistake, or if we suspect fraud, in which case we will refund any payment taken.

6. Pricing, Taxes and Payment

Prices are as shown on the Website or as quoted to you, and are inclusive of applicable taxes unless stated otherwise. We may change prices at any time, but the price confirmed at the time of your booking or order will be honoured. Payment terms, deposits, instalments and accepted payment methods will be made clear to you before you commit. You agree to pay all amounts when due. If a payment fails or is reversed, we may suspend or cancel the related Services and recover amounts owed.

7. Cancellations, Changes and Refunds

Cancellations, rescheduling and refunds are governed by our separate Cancellation/Refund Policy, which forms part of these Terms. Please review it before booking or ordering so you understand the applicable notice periods, deposits and any charges.

8. Your Responsibilities and Conduct

You agree to use our Website and Services lawfully and respectfully, to provide accurate information, to cooperate with our team, and to follow any reasonable instructions or guidelines we give in connection with the Services. You are responsible for anything done through your account or booking.

9. Acceptable Use

When using our Website you must not:

• use it for any unlawful, fraudulent or harmful purpose;
• infringe our intellectual property or that of any third party;
• upload or transmit viruses, malware, or any harmful code;
• attempt to gain unauthorised access to, interfere with, or disrupt the Website, servers or networks;
• scrape, harvest, or collect data from the Website using automated means without our permission;
• impersonate any person or misrepresent your affiliation with anyone; or
• post or transmit content that is unlawful, defamatory, obscene, abusive, or otherwise objectionable.

We may suspend or terminate your access if you breach these rules.

10. User Content

If you submit content to us, such as a review, comment or photograph, you confirm you have the right to do so, and you grant us a non-exclusive, royalty-free licence to use, display and reproduce that content in connection with our business. You remain responsible for the content you submit, and we may remove content that breaches these Terms.

11. Intellectual Property

All Content on the Website belongs to Kalakari Crafts or our licensors and is protected by copyright, trade mark and other laws. You may view and use the Website for your own personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, or create derivative works from any Content without our prior written permission.

12. Third-Party Services and Links

Our Website may use, integrate with, or link to third-party services and websites. We are not responsible for their content, availability, or practices, and your use of them is at your own risk and subject to their own terms and policies.

13. Disclaimers

We provide our Website and Services with reasonable care and skill. Except as expressly stated and as required by law, the Website and all information on it are provided "as is" and "as available", without warranties of any kind, whether express or implied. We do not warrant that the Website will be uninterrupted, error-free or secure. Individual results may vary, and nothing on the Website is a substitute for professional advice tailored to your circumstances.

14. Limitation of Liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special or consequential loss, or for any loss of profits, revenue, data or goodwill, arising out of or in connection with your use of the Website or Services. Our total aggregate liability for any claim will not exceed the amount you paid to us for the relevant Service. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, or for fraud.

15. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, liabilities and expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Website or Services, or your violation of any law or the rights of a third party.

16. Force Majeure

We are not responsible for any failure or delay in performing our obligations where it is caused by events beyond our reasonable control, including natural disasters, extreme weather, fire, flood, epidemic or pandemic, acts of government, strikes, failure of utilities or telecommunications, or other force majeure events.

17. Suspension and Termination

We may suspend or terminate your access to the Website or Services at any time if you breach these Terms or where we are required to do so by law. Provisions that by their nature should survive termination — including those on intellectual property, disclaimers, liability and indemnification — will continue to apply.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws applicable where Kalakari Crafts is registered. We hope to resolve any concern quickly and amicably, so please contact us first. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the competent courts in our place of registration.

19. General

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Our failure to enforce any right is not a waiver of that right. You may not assign or transfer your rights under these Terms without our consent; we may assign ours. These Terms, together with our Privacy Policy and Cancellation/Refund Policy, are the entire agreement between us regarding their subject matter. Nothing in these Terms creates a partnership, agency or employment relationship between us.

20. Changes to These Terms and Contact

We may update these Terms from time to time. The current version will always be posted here with a revised date, and continued use of the Website or Services after a change means you accept the updated Terms. If you have any questions about these Terms, please contact Kalakari Crafts using the details on our Contact page.